normal person (say around august 10th):
notice the happy carefree look, and even a smile!!!!! these people come into our store, and are nice, conversational, and will even overlook slight deficiencies in our store.
but... as soon as the black friday adrenaline rush is over... between november 28th-december 1st a change occurs, people begin to look like this:
(parental advisory suggested)
!!!!!!!!!!!!!!
i know, the change is startling... but unfortunatley this is what christmas shopping does to the ordinary consumer. these creatures do not have any tolerance for even the slightest mistake. if i were to say mistakenly key in the wrong discount for an item even by 10 cents, i would have to take off running to the back of the store to go look for my boomstick... they LOSE CONTROL!!!! unfortunatley, this issue makes me dread christmas. i mean, jesus wasnt even born in december!!! meh, im not gonna get into that, itll only get me in trouble.
anyways, the best thing ive found to deal with the evil shopper is to disarm them. if you see the eyes of some old black lady roll back when you inform her that the bible she wants doesnt come in burgundy leather you know the attack is coming. what you can do to deflect some of the impending rage that will be thrown your way is to smile, and say..."let me go check in the back" and when you come out the chainsaw that you hid in the break room should be unnecessary, as the customer should have had a chance to come to terms with the fact that the product that she wants doesnt exist.
that is all
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